Tag Archives: rogers

iPhone 4 Hunt

Unicorns discuss elusive iPhone4

First off let me preface this with, yes I know it’s just a phone. It doesn’t cure the sick, end world hunger or walk on water (but I’m sure it would skip really well across a lake before it sunk).

My iPhone 4 hunt began on launch day (July 30th here in Canada). I was at my local Rogers branch an hour and a half before they opened and 4th in line, it’s not like I slept out overnight or something crazy. Once the store opened, I discovered that they only had the 16GB model I left. Sorry I’m picky. Little did I know that my Rogers store only had three in stock and the first guy in line bought two of them.

I then went on vacation for a week and a half with the family and told myself I’ll just get one when I get back. Not the best plan.

Upon my return I discovered that Rogers had no stock and had not received any since launch. Also Rogers affiliates now had waiting lists of well over 100 people. The Rogers owned and operated stores were on a first come first serve basis.

Currently I am on ten waiting list from one end of the South Shore of Montreal to the other and call the other nine locations without waiting lists on a regular basis. Still no luck.

I have come close twice. The first time was two weeks ago when a Rogers Plus store had one in stock but couldn’t hold it for me till I finish work. By quitting time it was long gone. The second was much more annoying.

What follows is the post that was not approved on Rogers Redboard post regarding the iPhone4 launch.

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Ok here’s my horror story of the day.
I find a place with a 32gb iphone 4 in stock (actually they had a few in stock) waited in line for 45mins and then am told that they can’t do upgrades, just new account?!?!?! Even though I am out of contract.
So with the 17 combined years of service with Rogers between my cell and my wife’s you have to be a NEW client to get a phone!?!?!

So I called Rogers to complain about it. They said that they were sorry and understood & apologized for my emotional torment. They were sold out but would you like a Rocket stick? No thank you. So that rep transferred me to another rep in another department and he again said that they were sorry and understood & apologized for my emotional torment, but they could give me a 3gs 8gb. If I wanted a 3gs I could have picked one up in the last 6 months with no lines. I wanted the iphone 4 model.
He told me that the affiliate store was unable to do hardware upgrades.

So my problem is which affiliate stores can do upgrades and how many of the stores I am no a waiting list are going to be allowed to actually sell me one when my name does come up?
The only reason that store even had any left was that they only do new clients. They suggested that I cancel my account and get a new one.
This totally ruins my friday, thanks Rogers 😦
Worst. launch. ever. 😦

Now just so you don’t think I’m completely a whiny baby, I can understand that it really wasn’t pertinent to the thread and they might not want some bitchy post spreading FUD on their official site. On the other hand there are lots of posts about people talking about canceling their service and saying a lot worse stuff then I did. Of course I went on and did a bunch of pissy (and I thought hilarious) twitter updates expressing my frustration here, here and here.

A common point of frustration for Rogers clients comes from the fact that we can not buy it online from Rogers and wait for a delivery (like you can from Bell). Rogers has said on their RedBoard that “We hoped to avoid a situation where we took orders without being able to guarantee when we’d deliver devices.” That’s a fair point but either way Rogers is going to have people calling them about stock in stores or when their iPhone is going to ship. Not excepting online orders places the task of dealing with their clients on the stores and not Rogers customer service and undoubtedly is a cost saving measure. For example Planète Mobile head office told me the reason that their stores were not answering the phone for two weeks was because they were simply swamped with calls about the iPhone 4.

My main fear about missing out on the iPhone4 is the limited time offer (till September 30th) of a 6GB data plan for $30. While still expensive for me, it’s better than their usual $25 for 500mb plan. If I wasn’t on this deadline, I would be happy to wait till December to find one. With the limited stock Rogers is receiving it might actually take that long. I have not personally heard of a location getting more than 8 iPhones a week.

If I pass the deadline and still no iPhone 4, the next iPod Touch if having similar features to current iPhone will probably replace my gen one iPod Touch (who’s wifi has failed) and save me $30 a month for at least two years. Hello iPhone 6! At which point I’ll have been out of contract with Rogers for two and a half years.

So until I get one I’m just going to let it go and stop calling stores about stock. I have enough stress in my life already without worrying about getting a new expensive phone made out of glass with an also expensive monthly plan.

iPhone in Canada

I'm not going to got into specifics, there are others doing a much better job at that then me.

I just want to express my excitement that July 11th I could walk into a Rogers or Fido store and see (and hopefully touch) a real live iPhone.

Now god only knows how much the phone will cost per month. Steve says the phone itself will start at $199 world wide.

Last year I remember Amber Macarthur saying that there was no equivalent data plan in Canada for what AT&T was charging in the States and that it would be a couple a hundred dollars a month for such service here. Obviously this has been addressed but it still ain't going to be cheap.

Well I still have a year and a half left on my Rogers contact to see if it's financially feasible to get one. And I certainly will be paying the $10 to upgrade for my iPod Touch, It still has some life in it.

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Us Too!

Living in Canada sometimes you just go without the luxuries our neighbours to the south enjoy. No, not Mexico the other one.

Over the years names like Old Navy, Starbucks, Taco Bell and Best Buy have made their way north. And we have rejoiced. Well except Taco Bell, that stuff goes right through me.

But with the good must come the bad (like Taco Bell). It's called traffic shaping. Internet Service Providers (ISP), like Rogers & Bell (well that's pretty much it I'm afraid) are deciding what has priority on their network and degrading your service that you have payed for.

Amber Mac – Net Neutrality in Canada

ISPs say that demand for network bandwidth is out stripping supply, but instead of building out their networks and upgrading service (which they should be doing anyway) they have decided to throttle the internet.

In my opinion the ISPs have painted themselves into a corner by promising customers a certain (high) speed that they can no longer guarantee if everyone actually uses the service at the same time. Here are some examples for perspective. Imagine the electric company downgrading your service during peak hours for fears of brown outs. Or if your city ran out of water in the morning because everyone was having a shower before work. What if your phone only worked sometimes due to lack of lines? There would be huge outrage right? People would demand the level of service that they are paying for and these utilities would be held accountable.

The truth is ISPs don't throttle or pack shape to safe guard the integrity of their networks. They don't want you downloading content because they offer television or downloadable services themselves and you'd be cutting into their margins.

I love eventually getting everything the United States has. Us Too!

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No Mobloging

As my attempts to moblog from my phone have not gone well, I've been experimenting and going over the VOX help pages.

I have a few issues that put the nix the mobloging.

One, my phone number is included in the post title. Yikes.

Two, Rogers adds tons of crap, including a header, an add and a couple of spacers images. Horrible.

And finally, I don't have a data plan and they charge me by the kb.

I guess I'll have to put off my moblogging plans a little longer.

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Rogers Hints at iPhone?

I got a personalized form letter from Rogers the other day in the mail as I'm sure every other Rogers client across Canada did. Besides thanking me for my loyalty (uh that's a three year contact there buddy), I think they might have hinted at an iPhone release in 2008.

What could be more innovative than the iPhone? Right? Wishful thinking? Probably.

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Speculation, Guesses and Rumours. Oh my!

With all the uncertainty of late about the upcoming to never release of the iPhone here in Canada, I have done some leg work to get to the bottom of this.

Last week I dropped in at the local Rogers store and asked them when we might see a release of the iPhone. The response I got from the clerk seemed so bogus you know they have boxes of them in the back collecting dust.

His reason for no release in Canada yet is due to Linksys having the trademark on the name. What? Wasn't that cleared up months ago? I guess no one told him about the third iPhone.

When I attended Apple Demo Days I had  to ask the Mac guy about a release of the iPhone. He told me that Fido was going to get it. Fido has a 3G network, so that might make sense if we're going to get the rumored 3G iPhone that Steve talked about in London.

Again thanks again MacSurfer for the traffic.

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