First off let me preface this with, yes I know it’s just a phone. It doesn’t cure the sick, end world hunger or walk on water (but I’m sure it would skip really well across a lake before it sunk).
My iPhone 4 hunt began on launch day (July 30th here in Canada). I was at my local Rogers branch an hour and a half before they opened and 4th in line, it’s not like I slept out overnight or something crazy. Once the store opened, I discovered that they only had the 16GB model I left. Sorry I’m picky. Little did I know that my Rogers store only had three in stock and the first guy in line bought two of them.
I then went on vacation for a week and a half with the family and told myself I’ll just get one when I get back. Not the best plan.
Upon my return I discovered that Rogers had no stock and had not received any since launch. Also Rogers affiliates now had waiting lists of well over 100 people. The Rogers owned and operated stores were on a first come first serve basis.
Currently I am on ten waiting list from one end of the South Shore of Montreal to the other and call the other nine locations without waiting lists on a regular basis. Still no luck.
I have come close twice. The first time was two weeks ago when a Rogers Plus store had one in stock but couldn’t hold it for me till I finish work. By quitting time it was long gone. The second was much more annoying.
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Ok here’s my horror story of the day.
I find a place with a 32gb iphone 4 in stock (actually they had a few in stock) waited in line for 45mins and then am told that they can’t do upgrades, just new account?!?!?! Even though I am out of contract.
So with the 17 combined years of service with Rogers between my cell and my wife’s you have to be a NEW client to get a phone!?!?!
So I called Rogers to complain about it. They said that they were sorry and understood & apologized for my emotional torment. They were sold out but would you like a Rocket stick? No thank you. So that rep transferred me to another rep in another department and he again said that they were sorry and understood & apologized for my emotional torment, but they could give me a 3gs 8gb. If I wanted a 3gs I could have picked one up in the last 6 months with no lines. I wanted the iphone 4 model.
He told me that the affiliate store was unable to do hardware upgrades.
So my problem is which affiliate stores can do upgrades and how many of the stores I am no a waiting list are going to be allowed to actually sell me one when my name does come up?
The only reason that store even had any left was that they only do new clients. They suggested that I cancel my account and get a new one.
This totally ruins my friday, thanks Rogers 😦
Worst. launch. ever. 😦
Now just so you don’t think I’m completely a whiny baby, I can understand that it really wasn’t pertinent to the thread and they might not want some bitchy post spreading FUD on their official site. On the other hand there are lots of posts about people talking about canceling their service and saying a lot worse stuff then I did. Of course I went on and did a bunch of pissy (and I thought hilarious) twitter updates expressing my frustration here, here and here.
A common point of frustration for Rogers clients comes from the fact that we can not buy it online from Rogers and wait for a delivery (like you can from Bell). Rogers has said on their RedBoard that “We hoped to avoid a situation where we took orders without being able to guarantee when we’d deliver devices.” That’s a fair point but either way Rogers is going to have people calling them about stock in stores or when their iPhone is going to ship. Not excepting online orders places the task of dealing with their clients on the stores and not Rogers customer service and undoubtedly is a cost saving measure. For example Planète Mobile head office told me the reason that their stores were not answering the phone for two weeks was because they were simply swamped with calls about the iPhone 4.
My main fear about missing out on the iPhone4 is the limited time offer (till September 30th) of a 6GB data plan for $30. While still expensive for me, it’s better than their usual $25 for 500mb plan. If I wasn’t on this deadline, I would be happy to wait till December to find one. With the limited stock Rogers is receiving it might actually take that long. I have not personally heard of a location getting more than 8 iPhones a week.
If I pass the deadline and still no iPhone 4, the next iPod Touch if having similar features to current iPhone will probably replace my gen one iPod Touch (who’s wifi has failed) and save me $30 a month for at least two years. Hello iPhone 6! At which point I’ll have been out of contract with Rogers for two and a half years.
So until I get one I’m just going to let it go and stop calling stores about stock. I have enough stress in my life already without worrying about getting a new expensive phone made out of glass with an also expensive monthly plan.
Interesting in hindsight to hear Steve talk about what was going on for Apple at the time and future interests they have.
The computer industry moves so fast that Steve Jobs 7 years ago talking about the PC sounds like common knowledge today.
I picked out some of my favorite parts:
Steve says you couldn’t do a music store on an iPod and sees it as a satellite device. He goes on to say that a PC has a big hard drive, a big screen, a big keyboard, a fat pipe to the internet and able to run applications and unless there are breakthroughs in fold-able screens in the coming years a music store would need a bigger screen.
Even back then people were wondering when Apple was going to make a tablet. At the time they had no plans and Steve says that it’s great that Microsoft is trying. “We look at the tablet and think it will fail”.
When Steve said If you do any volume of email you need a keyboard. I guess he was referring to a virtual one. Of course if you keep the word count down you can respond to a lot more people.
Classic Steve Jobs telling us what we want when we want it “Watching video on a small screen is clearly not fun”.
The fourth generation iPhone blew my first generation iPod Touch out of the water. With it’s A4 processor, front & rear cameras, higher resolution screen and (presumed) longer battery life I was in love. It could do no wrong and I was counting the days till WWDC when it would be official and I could be united with my true love.
Then reality hit, and hit hard it did. Like all relationships that start off so well we started fighting about where the money was going. I’ve got a great family plan with Rogers or another way of putting is that it’s not as shitty as when they offer now. So skip to the end, It would cost a minimum of $25 a month extra for the 500mb data plan. I know that doesn’t sound like a lot of money but for 500mb it’s insane and over a 3 year contract (before taxes) it would be $900. That kind of money could buy me an HDTV.
It was over. My fleeting hopes of having a relationship with the prettiest phone in the cheer-leading squad were over like a 1980’s teen film.
Then came a leak of another Apple prototype… an iPod Touch with a 2 megapixel camera. 1980’s teen film tip: If you can’t get the girl of your dreams who let’s face it was way too high maintenance, go for her nerdy quite sister with the heart of gold who’s been your shoulder to cry on for the first two acts and is secretly in love with you.
A new iPod Touch (fall 2010?) will probably be specked with the same internals as the 4th gen iPhone. An A4 chip, bluetooth, speakers (both of which the 1st gen Touch didn’t have) and a camera would be a dream device for me. I would totally get the 32GB model as my current 16GB is always full. It would be expensive but still cheaper than getting a new desktop that I would never use as I’m always on my Touch.
EXT. HIGH SCHOOL FRONT STEPS – SUNSET LAST DAY OF CLASS
CAMERA SLOW TRUCK OUT ON BOOM
Grant and iPod Touch 4th generation lean in to kiss each other.
INSERT – Don’t You Forget About Me by Simple Minds.